Agent, Client Experience - REMOTE (Weekends - 40hr/week)

📋 Description

• 4-month contract starting Aug 31, 2026 with extension potential
• Full-time, 8-hour shifts, Wednesday to Sunday, 8:00 AM–8:30 PM
• Remote in Canada; training Mon-Fri for 4 weeks
• Support clients with investment, trading and personal finance concepts
• Own the client journey end-to-end and collaborate cross-functionally
• Master multiple financial platforms and improve tools from frontline insights

🎯 Requirements

• 1–2 years of high-volume customer service experience
• Interest in personal finance and stock market knowledge (RRSP/TFSA a plus)
• Tech agility: comfortable with multiple browser tabs, Slack, shortcuts
• Exceptional written and verbal English; bilingual French a plus
• Resilient, adaptable; rotating schedule in a hyper-growth environment
• Remote in Canada with ability to work weekends

🎁 Benefits

• Paid Time Off; health benefits; group savings account; WFH stipend
• Partner discounts; 40hrs guaranteed per week; hourly rate $25–$26.50
• Hybrid team with 1,500+ employees across North America