EMEA Customer Success Manager

📋 Description

• Own end-to-end success for a portfolio of European enterprise customers.
• Drive product adoption and value realization across Risk Cloud.
• Operate within UK/EMEA time zones in a distributed, hybrid model.
• Collaborate with Sales and Solutions Engineering to grow footprint.
• Provide strategic account guidance and executive-level insights.
• Leverage AI workflows to improve customer outcomes.

🎯 Requirements

• 3–5 years in Customer Success/Account Management in a B2B SaaS setting.
• Proven ability to work autonomously across global time zones.
• AI tool experience and data-driven workflow enhancements.
• Strong communication, relationship management, and executive storytelling.
• Based in the United Kingdom and legally eligible to work.
• Willingness to travel for on-sites and local UK meetups.

🎁 Benefits

• Hybrid workplace with location flexibility aligned to role.
• Competitive compensation, equity, health benefits, and Paid Holidays.
• Learning opportunities via LinkedIn Learning and internal programs.