Customer Success BR & MX

📋 Description

• Role involves first interaction handling across chat, email, and phone
• Resolve queries and educate users on how products work
• Collaborate with international CS teams across time zones

🎯 Requirements

• 1–2 years in customer support, contact centre, or client success
• Fluent Portuguese and English (São Paulo) or fluent Spanish and English (Mexico City)
• Comfortable on the phone with customers, not just chat
• Familiar with a service desk: Freshdesk, Zendesk, Jira or similar
• Composed under pressure, high volume, demanding users
• Willing to work a rotational shift pattern including weekends and public holidays

🎁 Benefits

• Competitive local salary plus quarterly performance bonuses
• Local employment contract and benefits package
• Top-of-the-line equipment
• Annual company off-site
• Referral and flash bonuses
• A team that promotes from within