SaaS Associate Customer Support Specialist (Remote - UK)

📋 Description

• First point of contact for Fleetio users seeking basic tech support
• Provide tier 1 support via phone and email with professionalism
• Understand Fleetio features, integrations, and workflows
• Escalate complex issues to Support Engineers and SME teams
• Identify opportunities to improve support processes and docs
• Coordinate with Support Specialists and Shift Leads to resolve issues

🎯 Requirements

• Experience in customer or technical software support
• Knowledge of fleet management software a plus
• Strong analytical and troubleshooting skills
• Clear verbal and written communication
• Customer-centric mindset and ability to manage multiple tasks
• Proficiency with ticketing systems and CRM tools

🎁 Benefits

• Health/dental coverage options
• Vision insurance
• Stock options
• 401(k) match
• PTO and holidays
• Remote-friendly culture and equipment stipend