Product Support Specialist

📋 Description

• Own complex customer issues and collaborate cross-functionally
• Provide best-in-class support via Zendesk (chat, email, form)
• Guide customers to resolve issues with a strong knowledge base

🎯 Requirements

• 2-4 years in Product Support/Help Desk in SaaS
• Advanced Excel functions (formulas, Vlookup, Pivot)
• Strong troubleshooting of technical problems
• Customer-first approach; explain complex concepts clearly
• Proactive, suggests product/process improvements
• Familiarity with SDLC and Agile; Zendesk/Jira a plus

🎁 Benefits

• Collaborative, team-oriented environment with growth potential
• Equity; 401(k) with match; HSA & FSA options
• 100% paid medical, dental, vision for employees
• Vision coverage for dependents partly covered
• Wellbeing perks like Calm app; glasses allowance; parental leave
• Flexible, unlimited sick time and 18-25 vacation days