Customer Success Manager, OmniChannel

📋 Description

• Serve as liaison for Mid-Market clients and foster relationships.
• Support clients as they transition to active BrightEdge users.
• Ensure customers derive business value from BrightEdge across levels.
• Drive organic channel performance via performance projects.
• Collaborate with SAM to meet retention and upsell goals.
• Develop new materials like presentations and rollout plans.

🎯 Requirements

• 4-7 years of direct Account Management experience
• 3+ years on renewals/expansion in Enterprise accounts
• Experience with stakeholders from POC to Executives
• Strong communication and presentation skills
• Background in digital marketing agency or SaaS marketing
• Experience evangelizing a channel and driving value for clients

🎁 Benefits

• Optional FSA/HSA
• Life Insurance
• Competitive Salary
• Paternity & Maternity Leave
• Generous PTO and paid holidays
• Medical, Dental, Vision Insurance