Customer Service Agent - Travel

📋 Description

• Deliver exceptional customer experiences across all channels
• Aim for first-contact resolution
• Stay updated on Luxury Escapes products and services
• Capture interactions accurately within timeframes
• Promote LE offerings to retain customers
• Support rostering and professional development

🎯 Requirements

• Experience with high-volume calls
• Flexible shifts across 7am–10pm, 7 days
• Strong verbal and written communication skills
• Travel industry exp. in support/bookings or front office helpful

🎁 Benefits

• Flexible hours 7am–10pm, 7 days
• Base $66k + super; up to $12k bonuses
• Health & wellbeing program; onsite gym; meals provided
• Fun, flexible environment; social events
• Staff discount and birthday leave