Customer Support Rep

📋 Description

• Support patients and doctors via phone, email, and chat with professional, responsive help.
• Resolve customer questions efficiently with accurate information.
• Follow established workflows to ensure accuracy and quality of service.
• Document interactions to support follow-up and continuity of care.
• Exercise sound judgment; escalate when necessary.
• Manage service levels and maintain multi-channel responsiveness.

🎯 Requirements

• Customer support experience across phone, email, chat, or multiple channels.
• Strong written and verbal communication; clear explanations to diverse audiences.
• Organizational skills to manage multiple conversations and priorities.
• Reliability and punctuality with scheduled responsibilities.
• Attention to detail and adherence to processes.
• Remote work experience is a plus.

🎁 Benefits

• Compensation: $21–$23 per hour (depending on experience and location).
• Remote work: 100% remote position within the United States.
• Structured scheduling with evening and weekend coverage requirements, including alternating
• Mission-driven environment and collaborative culture.
• Inclusive workplace with equal opportunity.