Client Success Manager (Cybersecurity Focused)

📋 Description

• Primary point of contact and escalation owner for cybersecurity clients.
• Own the complete client lifecycle: onboarding to decommissioning.
• Lead governance meetings with clear agendas and follow-through.
• Translate cybersecurity operations into executive-ready reporting.
• Demonstrate value of managed security services, SOC, and advisory offerings.
• Partner with internal teams to align success metrics with objectives.

🎯 Requirements

• 5+ years in client success, service delivery, account management or similar in cybersecurity or
• Strong understanding of SOC operations, incident response, threat monitoring, and service delivery
• Ability to explain complex cybersecurity concepts to executives/non-technical audiences.
• Proven experience managing enterprise client relationships, renewals, escalations, and ongoing
• Excellent relationship management, communication, organization, and stakeholder coordination.
• Ability to operate across technical and business environments with accountability for client

🎁 Benefits

• Annual salary up to $90,000, depending on experience.
• Comprehensive employee benefits.
• Flexibility to work from another location, up to 30 consecutive days per year.
• Opportunity to work in a client-focused cybersecurity environment with SOC, threat intelligence
• Culture centered on drive, empathy, collaboration, trust, inclusion, and growth.