Analista de Atendimento Jr. - Departamento Contábil

📋 Description

• Provide customer support through chat, answering questions related to accounting software products
• Identify customer issues and guide users toward appropriate and effective solutions.
• Accurately record customer interactions, requests, and resolutions in the service management system.
• Monitor individual performance indicators and actively contribute to achieving established service
• Anticipate potential customer difficulties and take proactive action to minimize impacts
• Participate in training sessions and product updates to maintain current knowledge of solutions

🎯 Requirements

• Degree, technical qualification, or technologist education in a relevant field.
• Basic knowledge of accounting legislation and routines, including tax calculations, financial
• Previous proven experience in customer service or customer support.
• Familiarity with Microsoft Office and Google Workspace.
• Excellent written communication skills, with the ability to communicate clearly, respectfully, and
• Strong organization and time-management skills, combined with a practical approach to

🎁 Benefits

• Medical insurance.
• Dental insurance.
• Childcare assistance.
• Home-office allowance.
• Pharmacy benefits.
• Payroll-deducted loan option.