Customer Escalation Specialist - Networking

📋 Description

• Entry‑level customer service for federal government clients in networking/infra.
• Help manage requests, escalations, and post‑sales support in a 24x7x365 operation.
• Collaborate with global care, technical support, logistics, and internal teams to drive timely
• Support case management to contribute to SLA performance and customer satisfaction.
• Remote/teleworker role with rotating shifts, including weekends.
• Opportunity to gain experience in networking services and tech operations.

🎯 Requirements

• Bachelor's degree or equivalent experience; 1–2 years in customer service (telecom/tech preferred).
• Basic knowledge of customer relations and professional service delivery.
• Foundational networking and IT infrastructure knowledge.
• Basic hardware/OS understanding.
• Strong verbal and written communication; ability to document issues clearly.
• Ability to work in a fast-paced, process-driven environment and escalate as needed.

🎁 Benefits

• Remote/Teleworker position with comprehensive benefits.
• Develop personal and professional skills; long-term career growth.
• Inclusive, collaborative environment.
• Base hourly salary in NC/TX regions with variable incentives possible.