Revenues and Benefits Assessors - 4months Contract

📋 Description

• Deal with customers via letter, email and telephone to meet service requirements
• Meet deadlines with minimal support, ensuring accuracy
• Process workload in line with productivity indicators and regulations
• Coach and mentor junior staff; share best practices with team
• Lead update sessions and contribute to team improvements
• Maintain knowledge through publications and external training

🎯 Requirements

• Experience using NEC / Academy / IBS (Civica) systems
• Proven problem solving skills
• Strong customer service and communication skills
• Working knowledge of Housing Benefits / Council Tax
• Ability to work under pressure with flexible approach
• IT competent and self-motivated

🎁 Benefits

• Private Medical Cover (employee + optional family)
• 25 days annual leave (+ buy/sell option)
• Life assurance cover
• Group Pension Plan with employer contributions
• Flexible benefits package and employee assistance program
• Free access to LinkedIn Learning