Customer Support Operations Manager (India)

📋 Description

• Partner with leadership to manage day-to-day CS operations
• Oversee CS performance across chat, email, and phone support
• Monitor KPIs and drive continuous improvement
• Design, document, and refine SOPs and workflows
• Support hiring, onboarding, and coaching of CS team members
• Act as escalation point for complex issues

🎯 Requirements

• 3–5+ years in CS Operations or Support Management
• Proven experience managing remote or distributed CS teams
• Strong understanding of support metrics and ticketing systems
• Comfortable in a high-growth startup
• Excellent written and verbal English communication
• Highly organized, proactive, and solutions-oriented

🎁 Benefits

• Remote-first culture with strong operational structure
• Globally distributed, high-performing team
• Clear growth path as the company expands
• Work with a globally distributed team and flexible locations