Technical Support Specialist (German and English)

📋 Description

• Provide English and German language technical support to customers over phone, email, chat, and web
• Navigate multiple support channels professionally to resolve product issues.
• Educate customers on features, guiding them to maximize product value.
• Document interactions to ensure consistent experiences across touchpoints.
• Follow knowledge management processes to deliver accurate solutions; escalate complex issues as
• Work hours: Mon - Fri 10am - 6:30pm Romania Timezone.

🎯 Requirements

• 1+ year of customer service or call center experience in fast-paced environments.
• Fluent in German; French, Italian, or Spanish skills are a plus.
• Strong communication; clear, empathetic, and confident across phone and email.
• Curious, solution-focused, and capable of asking great questions and listening actively.
• Comfortable with browsers, email platforms, and multitasking across systems.
• Quick learner with passion for understanding software and translating tech talk into solutions.

🎁 Benefits