Support Specialist

📋 Description

• Resolve the organization’s most complex support issues across Customer, Driver, and Acquisition
• Serve as final internal escalation point when frontline teams and outsourced partners cannot
• Own assigned issues, investigate, coordinate with internal teams, and ensure clear resolutions.
• Escalate issues requiring leadership, Legal, Compliance, or Safety review as needed.

🎯 Requirements

• Bachelor's degree or equivalent experience
• 2+ years in a Tier 3 role handling complex escalated issues in a customer support or similar
• Strong investigation, judgment, and decision-making skills
• Strong written and verbal communication; professional under sensitive interactions
• Fluent in English; Spanish strongly preferred
• Ability to apply policies and know when escalation is needed

🎁 Benefits

• Medical/Dental/Vision Insurance (for full-time)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health