ParisFull TimeCustomer Support
Remotely
automationcustomer successecommercesaasaiintegrations
Job Description
📋 Description
- Manage a portfolio of ~70-80 ecommerce customers
- Build relationships with key stakeholders; conduct check-ins and QBRs
- Drive adoption of Gorgias features, AI, automation, and integrations
- Monitor account health and support renewals for expansions
🎯 Requirements
- 5+ years in Customer Success, Account Management, or similar
- Experience managing multiple SaaS customers
- Strong communicator who can run structured conversations
- Curious and proactive; detail oriented
- Balanced strategic and hands-on execution
- Experience with ecommerce brands or support ops a plus
🎁 Benefits
- AI tools access and ongoing learning opportunities
- Collaborative, growth-oriented team environment
