Customer Education Lead

📋 Description

• Own education workstream for product launches from alpha through GA
• Bridge Product and Customer Success to enable internal teams and customers
• Lead alpha/beta programs: recruit, onboard, drive usage, collect feedback
• Deliver white-glove education for strategic launches with tailored plans
• Build scalable education foundations: onboarding content, academies, webinars, self-serve resources
• Decide high-touch vs scaled programs and maintain high-quality execution

🎯 Requirements

• 3+ years in product management, product marketing, customer education, or related SaaS role
• Experience leading product launches with internal enablement and customer activation
• Proven ability to create education content across formats (live, docs, video, webinars) including
• Excellent communication and facilitation skills across audiences
• Comfort in fast-paced early-stage startup environments
• Data-driven with familiarity with analytics tools like Mixpanel or Looker is a plus

🎁 Benefits

• 160k salary + 15k bonus and meaningful equity
• Company-sponsored 401(k)
• Health, dental, and vision insurance
• Unlimited PTO
• Professional development opportunities
• Encouragement to adopt AI tools to enhance work