Patient Support Specialist, Call Center

📋 Description

• Guide patients via phone, email, and chat through enrollment and fulfillment
• Outreach to help patients complete key prescription steps
• Coordinate between patients, providers, and insurers to resolve issues
• Assist with insurance verification and financial assistance programs
• Document interactions for a seamless patient experience
• Meet performance goals for quality, productivity, and satisfaction

🎯 Requirements

• High school diploma or GED required; degrees a plus
• Customer service experience is a plus
• Strong verbal and written communication skills
• Comfort with technology and learning new systems
• Strong problem-solving and attention to detail
• Ability to manage multiple priorities in a fast-paced setting

🎁 Benefits

• Health, Dental & Vision – plans from day 1
• Well-being support with counseling and coaching
• Vacation accrual up to 80 hours in year one
• Paid sick time – 40 hours/year
• 9 paid holidays + 2 floating holidays