Customer Care Manager

📋 Description

• Lead a team of 10-12 Retail Care agents in Omaha, NE
• Coach, train, and mentor staff to deliver high-quality customer interactions
• Drive performance: productivity, resolution times, and CSATs
• Own process improvements and innovative approaches to the customer care model
• Collaborate with care and retail leadership, enablement, and customer success
• Analyze data and manage projects to optimize the customer journey

🎯 Requirements

• 3+ years of performance management/coaching (Team Lead/Manager)
• 4+ years in a role focused on customer satisfaction
• Ability to navigate changing priorities and work independently
• Strong communication, problem-solving, and project management
• Proficiency with Google Suite and flexible hours

🎁 Benefits

• Competitive total rewards package and benefits
• Hybrid/office flexibility by region; in-office at Omaha, NE
• Professional growth and opportunities as a founding team member
• Inclusive work culture with emphasis on learning and development