Bilingual Customer Success Manager (Quebec)

📋 Description

• Remote role based in Quebec; work from home with occasional Toronto office travel.
• Own onboarding, drive adoption, mitigate risks, and unlock long-term growth for Float customers.
• Partner with stakeholders to define success criteria and expansion opportunities.
• Monitor health signals and usage to address adoption barriers early.
• Collaborate cross-functionally to improve customer experience and processes.

🎯 Requirements

• 3+ years of customer success or account management experience in B2B.
• Proven track record in driving product adoption, retention, and expansion.
• Fluent in English and French (written and spoken).
• Strong data-driven approach to forecast risk and measure success.
• Ability to work independently in a fast-paced environment.

🎁 Benefits

• Competitive compensation with equity and benefits.
• Hybrid work model; based in Toronto with in-office days.
• Dog-friendly office culture and catered lunches.
• Autonomy, growth opportunities, and a high-trust culture.