Remotely
customer successproject managementloan originationrestful apissla
Job Description
📋 Description
- Premier Support contact for several key Blend clients.
- Serve as primary liaison, guiding customers through support experiences.
- Collaborate with Engineering/Product teams to resolve issues.
- Oversee high-priority client support and project execution.
- Direct client-facing outage communications and feedback cycles.
- Maintain knowledge of releases and feature updates.
🎯 Requirements
- 2-4 years in a customer-facing role (support, success, engineering).
- Degree in Computer Science preferred.
- Experience with enterprise clients and cross-team collaboration.
- Strong customer-facing skills and technical aptitude.
- Subject matter expertise in loan origination, web tech, and APIs.
- Experience supporting developers via RESTful APIs.
🎁 Benefits
- Health, dental, vision with employer contribution.
- Company-paid life and disability coverage.
- PTO, holidays, parental leave; EAP and voluntary benefits.
- Wellness stipend and additional perks (Milk Stork, pet insurance).
- 401(k) with company match and savings options.
