Customer Support Rep

📋 Description

• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently with a clear, professional experience
• Follow workflows to ensure consistency and accuracy
• Document interactions to support follow-up and continuity of care
• Use sound judgment and escalate when appropriate
• Maintain awareness of SLAs and prioritize work

🎯 Requirements

• Prior customer support experience (phone, email, or chat)
• Experience in remote or structured support environments is a plus
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple conversations
• Reliable with punctuality and ownership of shifts
• Attention to detail in documentation and task execution

🎁 Benefits

• 100% remote role
• Structured scheduling with evening/weekend coverage
• Mission-driven company focused on improving healthcare access