Enterprise Customer Success Manager, Americas

📋 Description

• Build strong, meaningful relationships with our customers and proactively understand their
• Drive engagement and adoption across the full customer journey
• Own a book of business including renewals and expansions
• Become a product expert and understand all CodeRabbit components
• Educate customers to maximize value from the product
• Advocate for customers to influence product roadmap

🎯 Requirements

• At least 5 years of experience in customer success or account management
• Technical competency to understand CodeRabbit’s software and engage with highly technical
• Customer obsession and curiosity to solve customer problems
• Strong knowledge of customer success, negotiations, and procurement
• Familiar with MEDDPICC, SPICED, and Command of Message
• Ability to build trust with CxO level and developers

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Professional development opportunities