Senior Customer Success Manager, Moveworks

📋 Description

• Own and grow a portfolio of strategic customers from go-live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
• Build the EMEA success motion by creating playbooks, frameworks, and repeatable processes
• Translate customer needs into actionable solutions, influencing roadmap and product evolution
• Identify, quantify, and track success metrics tied to efficiency, cost savings, and employee

🎯 Requirements

• 6+ years in Customer Success, post-sales, implementation, or consulting within SaaS
• Builder's track record: created CS motions, playbooks, or processes from scratch
• Comfort with ambiguity and shifting priorities
• Hands-on fluency with AI-enabled tools and automating workflows
• Experience supporting large enterprise customers in multi-stakeholder environments
• Familiarity with workflow platforms/ITSM/HR systems (ServiceNow experience a plus)

🎁 Benefits

• Flexible or remote work options as part of a distributed team
• Opportunity to shape regional motion and build new playbooks from scratch
• Travel across the region as needed (typically 10–25%)
• Join a combined Moveworks and ServiceNow enterprise team delivering AI-driven productivity