Customer Success & Retention Specialist

📋 Description

• Remote, full-time role based in the US (Local US Applicants Only) with home-office setup.
• Provide excellent customer service during calls and multi-channel support.
• Identify at-risk customers and drive retention through solutions and relationship-building.
• Contribute to customer service KPIs: call time, first contact resolution, retention, and
• Act as liaison between customers, Partners, and Sales Consultants; communicate for a smooth

🎯 Requirements

• Experience in customer success, retention or similar role; strong empathy and customer-centric
• Salesforce, Twilio, Zoom, Outlook and Chrome familiarity; ability to learn new systems/technology.
• Solid typing skills (at least 40 WPM) with accuracy.
• Reliable home network with >100Mbps download and >20Mbps upload; equipment provided.
• Strong communication and problem-solving abilities; ability to tailor solutions to customer needs.

🎁 Benefits

• Remote, full-time schedule with rotating Saturdays; competitive base plus performance bonus.
• Full medical, dental, vision, 401K; paid parental leave and PTO; sick time and holidays.
• Unique culture emphasizing ownership, collaboration, and solution-oriented thinking.