Support Specialist

📋 Description

• Resolve the organization’s most complex support issues
• Final escalation point for frontline and outsourced teams
• Own issues from investigation to resolution
• Coordinate with internal teams for clear resolutions
• Apply policies with sound judgment when unclear
• Escalate issues requiring leadership or Legal review

🎯 Requirements

• Bachelor's degree or equivalent experience
• 2+ years in a Tier 3 role handling escalated issues
• Strong investigation and problem-solving skills
• Strong written and verbal communication
• Professional fluency in English; Spanish strongly preferred
• Ability to interpret policies and escalate when needed

🎁 Benefits

• Medical/Dental/Vision insurance for full-time
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and sick time for eligible employees
• EAP through AllOne Health