Customer Success Coordinator - Italian Speaker

📋 Description

• Facilitate customers' successful program implementation.
• Operational management of EcoVadis programs for customers.
• Coordinate with Marketing, Product, Sales to resolve challenges.
• Provide data analysis and presentations to support customers.
• Drive improvements to internal processes and services.
• Assist customers with program empowerment and stakeholder communications.

🎯 Requirements

• 2+ years in customer support or account management with large accounts.
• Formal education in Supply Chain, Sustainability, or Business preferred.
• Italian and English fluency required; French/German/Spanish a plus.
• Excellent Excel and data analytics, capable of summarizing data into insights.
• Strong organizational skills and autonomous work style.
• Tech savvy: Google Suite, Salesforce, MS Office, project tools.

🎁 Benefits

• Hybrid Barcelona location with flexible hours.
• Wellness and mental health support, flexibility and vouchers.
• Learning & development opportunities.
• Hybrid work policy and remote work provisions.
• Medical and life insurance, volunteer day, and more.