Senior Customer Success Manager (Supply chain experience)

📋 Description

• Own a named portfolio of enterprise accounts across North America?(Note: role on NA) - primary
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to connect platform
• Manage escalations across Product, Engineering, and Support to coordinate cross-functional
• Build and execute joint success plans translating supply chain objectives into adoption roadmaps.
• Represent voice of customers to Product and Enablement with context and prioritization.
• Coordinate renewal lifecycle, risk, and churn prevention; focus on GRR/NRR for enterprise accounts.

🎯 Requirements

• 5+ years in Customer Success, SaaS, or related roles.
• Experience owning and growing named enterprise accounts with renewal outcomes.
• Experience facilitating Executive Business Reviews or QBRs with VP/C-suite.
• Advanced AI fluency: hands-on with Claude and AI tools to prepare renewals, analyze patterns, and
• Data fluency: interpret adoption/consumption reports and present stories to leaders without a data
• Strong cross-cultural communication across time zones.

🎁 Benefits

• Technologies: Jira, Confluence, Zendesk, Salesforce, Clari, Observe.
• AI-focused work culture with a global, diverse team.
• Office-based role with in-office presence required.