Sr. Customer Success Manager, Enterprise (TOLA)

📋 Description

• Manage strategic customer relationships post-sale.
• Drive adoption, retention, and value delivery with minimal oversight.
• Lead success planning and cross-functional collaboration.
• Deliver QBRs/EBRs and align goals with platform capabilities.
• Monitor health with data-driven insights and mitigate risks.
• Support renewal and expansion through collaboration with teams.

🎯 Requirements

• 8+ years in enterprise SaaS; 3+ years in CS, TAM, or support
• Experience with executive-level stakeholders
• Strong communication, analytical, problem solving
• Technical familiarity with networking; security products a plus
• CRM/support tools such as Salesforce and Jira
• Bachelor’s in technical field or equivalent experience

🎁 Benefits

• Bonus or incentive compensation, equity, and comprehensive benefits