Junior Help Desk Support Agent

📋 Description

• Provide Tier 1 front-line support to end users via phone, email, and ticketing systems.
• Perform account verification, password resets, and credential delivery per security procedures.
• Process and support token requests, activation, and authentication issues.
• Route incidents and inquiries to appropriate support teams.
• Deliver bilingual (English/Spanish) customer support during all hours.

🎯 Requirements

• Associate degree in IT, CS, or related field; or equivalent experience.
• Minimum of two years of Help Desk or Technical Support experience.
• Experience providing end-user support via phone, email, ticketing, and other channels.
• Basic troubleshooting, incident management, and ticket routing knowledge.
• Strong communication and customer service skills; ability to document incidents clearly.
• Familiarity with ITSM tools and identity/access management basics.

🎁 Benefits

• Remote-friendly with flexible schedules.
• Equal Opportunity Employer; bilingual English/Spanish support required.
• Training and career development opportunities.
• Competitive compensation package.