Customer Sucess Manager III - Boston, MA

📋 Description

• Own a portfolio of ~40 high-impact customers
• Drive retention and measure business outcomes
• Collaborate with Sales, Product, and Support to remove roadblocks
• Lead adoption and value initiatives across accounts
• Provide executive business reviews with ROI insights
• Influence digital transformation in government ops

🎯 Requirements

• SaaS experience: 3–5 years in CS or high-touch roles
• Proven ability to manage complex relationships and drive NRR
• Strategic thinker with strong communication
• Hands-on with product; proficient in CRM/CS tools (Salesforce, Gong, Gainsight)
• Bachelor’s in Business/Public Admin or related
• GovTech/government experience preferred; willingness to travel 25–30%

🎁 Benefits

• Competitive compensation in the US market
• Comprehensive healthcare options
• 401(k) with company match
• Paid parental leave, wellness stipends, HSA
• Professional development and growth
• Collaborative office environment with benefits