Sr. Customer Success Manager

📋 Description

• Senior CSM managing complex, enterprise relationships in ~20 accounts
• Partner with Sales and Product to refine GTM strategy
• Mentor broader CS organization
• Focus on retention, churn prevention, and expansion
• Travel to engage customers and lead regional user groups
• Operate in fast-paced, results-driven environment

🎯 Requirements

• 5+ years in account management, customer success, or sales (SaaS, finance, or accounting)
• Proven track record of exceeding quarterly retention and revenue goals
• Executive presence with strong communication and negotiation skills
• Industry knowledge of local/state government, education, or related verticals
• Technical and business acumen: Salesforce, G-Suite, CS platforms
• Bachelor’s degree; MEDDIC/Challenger or related training a plus

🎁 Benefits

• Healthcare options for individuals and families
• Flexible vacation policy and paid holidays
• 401(k) with company match
• Paid parental leave and wellness stipends
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches