Customer Success Manager, DACH

📋 Description

• CSM for EMEA, focusing on DACH region in enterprise AI adoption
• Partner with accounts to drive usage and value of Claude API, Claude for Enterprise, and Claude Code
• Build regional processes and represent Anthropic in a high-growth market
• Coordinate with global teams across time zones to scale adoption

🎯 Requirements

• 6+ years in customer-facing roles (CS, consulting, solutions)
• Experience with consumption-based and seat-based models
• Technical fluency in AI/ML concepts, API integrations
• Ability to articulate technical products to diverse audiences
• Strategic mindset for expansion opportunities
• Strong PM skills and cross-functional collaboration

🎁 Benefits

• Competitive compensation and benefits
• Hybrid/work flexibility and regional autonomy
• Equity donation options and generous time off
• Safety and compliance guidance during application process