Export Customer Service Manager

📋 Description

• Responsible for efficient and accurate processing of customer orders.
• Own & manage customer order fulfillment process and lead the customer service team to meet
• Handle customers complaints/ questionnaires and ensure customers’ satisfaction.
• System databases maintain and responsible for different systems interface.
• Work with line manager to support overall customer service optimization and report making.
• Prepare operation SOP and training material, provide training and coaching to team members to

🎯 Requirements

• Minim 10 years working experience in customer services roles.
• At least 3 years on managing an international customer service team.
• Good command of English, fluent in speaking and writing.
• Strong data management skills via SAP.
• Be able to accept new challenges for changes with open mindset.
• Strong attitude problem solving.

🎁 Benefits