Technical Support Specialist

📋 Description

• You will be the first point of contact for our customers - answer incoming calls, respond to
• Consult with customers to provide information about our products and platform builds
• Learn our platform inside out, and be hands-on with the platform configuration
• Be hands-on with troubleshooting technical hardware issues that occur with POS and payment terminals
• Document, submit and track platform bugs until they are resolved (we use JIRA!)
• Deliver excellent customer service at all times

🎯 Requirements

• 1-2 years of experience in a similar SaaS or POS payments role
• Fluent in French (C1) and English (C1)
• Formal IT qualifications; bachelor’s degree in a related field is a plus
• Experience using ticketing systems — Salesforce Service Cloud
• Experience troubleshooting payment systems and APIs
• Strong written and verbal communication skills

🎁 Benefits

• Work on a category-leading product in a high-growth industry
• 4 ROLLER Recharge days per year if company goals are met
• Engage in team events, fundraising and cause-related campaigns
• Team Member Assistance Program for health and wellbeing
• Work with a driven, fun team and receive ongoing learning opportunities
• Individual learning & development budget and career growth opportunities