Customer Success Manager - Strategic Support

📋 Description

• Post-sales relationship contact for largest, complex enterprise clients.
• Partner with Strategic Account Manager to manage health, adoption, and exec reviews.
• Coordinate cross-functional efforts to maximize retention and expansion.
• Develop deep knowledge of customers’ org dynamics and the role of direct mail.
• Lead discussions on achieving results and innovating with direct mail for success.
• Execute playbooks enabling experimentation and ROI through deep engagement.

🎯 Requirements

• 3-5+ years Enterprise SaaS customer success experience.
• Experience with Direct Mail preferred but not required.
• Comfort discussing API workflows, integrations, and platform data.
• Ability to bridge technical teams and business stakeholders.
• Strong communication, presentation, and executive-level influence.
• Data-driven with strong numeracy and problem-solving skills.

🎁 Benefits

• Competitive base salary; RSUs and variable compensation.
• Remote-friendly with distributed team; 401k/benefits details not listed.