Remote Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume inbound calls from motorists in roadside situations
• Provide calm, empathetic guidance and a clear next steps plan
• Coordinate with external service providers to dispatch tow trucks and help quickly
• Navigate multiple digital tools to track progress and update records
• Collaborate with remote team to maintain service excellence

🎯 Requirements

• Empathy in action and strong customer care mindset
• Effective communication and active listening skills
• Tech proficiency with CRMs, dispatch tools, Maps, and Google Workspace
• Multitasking mastery and the ability to stay calm under pressure
• Accountability, reliability, and ability to work in a remote environment

🎁 Benefits

• Solid starting pay: $16.25 per hour
• Premium shift differentials and bonuses
• Comprehensive benefits package, 401(k) with match, PTO
• Career growth and training opportunities