Regional Director, Customer Success, LATAM

📋 Description

• Lead a team of Customer Success Managers to drive adoption, retention, and growth across LATAM.
• Partner with Sales, Renewals, Channel Partners, Product, Marketing, and Support to deliver
• Own regional goals for retention, expansion, product adoption, and health.
• Develop proactive CS strategies to improve customer value and executive engagement.
• Coach CSMs, build career paths, and foster a one-team culture.
• Coordinate cross-functional efforts to resolve escalations and influence product roadmaps.

🎯 Requirements

• Fluency in English, Spanish, and Portuguese.
• 6+ years in Customer Success or related roles, with 2+ years leading a team.
• Proven track record of hitting retention/expansion targets.
• Experience coaching contributors and guiding career growth.
• Strong analytical skills; proficient with CRM/CS platforms (Salesforce, Gainsight).
• Excellent communication, with experience presenting to senior stakeholders.

🎁 Benefits

• Global, distributed team with remote-friendly hiring.
• Opportunity to scale products across Coursera + Udemy.
• Collaborative, fast-paced environment focused on impact and growth.