Customer Service Agent - Travel

📋 Description

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact
• Meet quality, productivity, and QA targets in line with business goals.
• Maintain expert knowledge of Luxury Escapes products, promotions, and services.
• Capture and manage customer interactions accurately and within timeframes.
• Actively promote LE offerings to retain customers and support growth.
• Escalate issues appropriately and contribute ideas for improvement.

🎯 Requirements

• High volume of calls experience required.
• Flexible with variety of shifts; service between 7am-10pm, 7 days a week.
• Excellent verbal and written communication; detail-oriented; passion for travel.
• Experience in Travel industry preferred but not required.
• Salesforce experience beneficial.
• German language skills beneficial.

🎁 Benefits

• Flexible hours 7am-10pm, 7 days a week.
• Competitive pay plus super and bonuses.
• Health and wellbeing program with breakfast & lunch five days a week.
• Fun, flexible, collaborative environment; staff discounts.