Remote Response Associate, Roadside Assistance (CSR)

📋 Description

• Handle high-volume calls from motorists in distress, providing real-time guidance and a clear
• Coordinate with external service providers to dispatch tow trucks and roadside assistance
• Maintain calm, empathetic communication to de-escalate stressful roadside situations.
• Navigate multiple dispatch tools and databases to track progress and ensure timely service.
• Collaborate with a remote team via Zoom/Google Chat to maintain performance and service quality.

🎯 Requirements

• 1+ years of customer service experience in fast-paced environments preferred.
• Strong communication, empathy, and active listening skills.
• Ability to multitask across multiple systems while speaking with customers.
• Familiarity with digital tools, CRMs, Google Workspace, and maps/tools for precise locations.
• Comfort working in a remote, performance-driven environment with a structured schedule.

🎁 Benefits

• Competitive starting pay with shift differentials for evenings/nights/weekends.
• Comprehensive medical, dental, vision, 401(k) with match, PTO, and tuition assistance.
• Career growth opportunities, mentorship, and cross-training programs.
• Paid training, paid holidays, and a 24/7 road support mission.