Customer Care Associate (JP-speaking)

📋 Description

• Respond and resolve customer inquiries via phone, email and chat promptly
• Ensure exceptional support for customers from start to finish
• Escalate critical issues to the appropriate internal team
• Multitask across Payoneer CRM and other systems
• Proactively educate customers about Payoneer features to boost satisfaction
• Grow customer relationships by delivering friendly, professional support

🎯 Requirements

• Proficiency in Japanese – MUST (JLPT N1 or N2 preferred)
• Proficiency in English communication (verbal & writing) - MUST
• 1-3 years of relevant experience in customer service
• Service-oriented mindset, pleasant, and communicative
• Well organized, detail-minded, problem solver
• Ability to multi-task across multiple systems and screens