Customer Success Manager

📋 Description

• Own customer relationships from onboarding to retention and expansion.
• Provide personalized onboarding with product setup and data collection.
• Maintain relationships with proactive check-ins and churn risk signals.
• Guide platform migrations and updates with minimal disruption.
• Promote new features and adoption across portfolios.
• Act as voice of the customer to drive product feedback.

🎯 Requirements

• Customer-facing experience in CS, account mgmt, or similar.
• Strong interpersonal and written/spoken English skills.
• Detail-oriented with reliable, polished outputs.
• Ownership mindset with proactive decision making.
• Experience in fast-paced startups and ambiguity.
• Familiarity with AI tools to improve workflows.

🎁 Benefits

• Fully remote position based in Brazil.
• Competitive USD 2,000–5,000 per month, depending on experience.
• Opportunity to be first dedicated Client Success Manager.
• High ownership and autonomy over customer experience.
• Work closely with Product, Sales and leadership teams.
• Exposure to AI and automation in a fast-growth environment.