Customer Support Specialist - Hebrew and English Speaker

📋 Description

• Onboard new users and drive user adoption
• Administer pending orders and payments
• Reconcile company orders to ensure data accuracy
• Identify process and product improvements
• Respond to customer queries via tickets, email, and phone
• Collaborate with colleagues/managers to resolve issues

🎯 Requirements

• Native/fluent in Hebrew and English required
• Experience in customer service preferred
• Strong problem-solving and judgment
• Proficient with CRM and ticketing systems
• Fintech/Hi-tech experience preferred
• Excellent interpersonal and communication skills

🎁 Benefits

• Competitive compensation and benefits
• Parental leave
• Flexible work environment
• Global team and international collaboration
• Tech setup and professional development
• Internal mobility and team events