Customer Support Specialist

📋 Description

• Support clients via phone and email for MYLE software
• Handle billing questions and invoices with care
• Resolve tickets and escalate when needed
• Contribute to knowledge base and internal processes
• Collaborate with the support team to improve customer experience

🎯 Requirements

• Experience in customer service
• Problem-solving mindset
• Willingness to learn and adapt
• Fluent in both French and English
• Tech-savvy with ability to learn new tools

🎁 Benefits

• Remote work flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + extra week
• Onboarding program and growth opportunities
• Support for wellness and team cohesion