Customer Success Manager

📋 Description

• Manage a high-volume portfolio and deliver outcomes virtually.
• Build relationships with non-enterprise customers and guide adoption.
• Drive retention, engagement and long-term value across Industry & Leisure.
• Collaborate with State Managers, Account Executives, Onboarding and Advertising teams.
• Support the customer lifecycle from onboarding to renewal with proactive guidance.

🎯 Requirements

• 2+ years in Customer Success, Account Management, Client Services, Sales Support or Relationship
• Manage a large portfolio with high engagement and satisfaction.
• Strong relationship-building with business owners and decision makers.
• Experience conducting customer reviews and delivering insights.
• Identify at-risk customers and implement retention strategies.
• Strong written and verbal communication with presentation skills.

🎁 Benefits

• Hybrid working available, flexible options and wellbeing initiatives.
• Awarded as one of Australia’s Best Workplaces by Great Place to Work.
• Collaborative team with learning opportunities from talented peers.
• Paid parental leave and gender-affirming care leave policies.