Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Customer Guide Engagement Specialist handling inbound/outbound calls, email, chat, and more
• Assist members/patients and providers with healthcare benefits and care programs
• Deliver empathetic, efficient service and build trust with Customers
• Protect PHI and comply with HIPAA and regulations
• Support multiple departments and adapt to evolving business needs

🎯 Requirements

• High school diploma or equivalent
• 2+ years in healthcare/customer service or outbound calling roles
• 1+ year in healthcare contact center or outbound environment
• Strong communication, empathy, and active listening
• Proficiency with CRM systems and Microsoft Office
• Ability to learn and work independently or in a team

🎁 Benefits

• Remote work with comprehensive benefits
• Medical, dental, and vision plans
• 401(k) with employer match
• Paid time off and parental leave
• EAP and ongoing professional development
• Compensation paid bi-weekly; base pay range disclosed