Customer Experience Specialist

📋 Description

• CX Specialist to support Xero customers across channels
• Provide timely, high-quality guidance on accounting/bookkeeping queries
• Record case details in Salesforce and manage inquiries through to resolution
• Collaborate with CX team to deliver best-in-class experiences
• Adapt to product changes and stay aligned with training

🎯 Requirements

• Experience in a service environment with SLAs and quality targets
• Strong problem-solving and resolution skills
• Clear written and verbal communication
• Comfort with outbound calls and proactive engagement
• Self-management, initiative, and adaptability
• Team player with collaboration mindset

🎁 Benefits

• Evening pay supplement for shifts ending at 8:00 PM
• Global CX team with 24/7 support across channels