Customer Success Manager

📋 Description

• Manage a high-volume portfolio in a primarily virtual engagement model
• Drive customer retention, product adoption and long-term value
• Provide proactive support, actionable insights and ongoing guidance
• Collaborate with State Managers, Account Executives and onboarding teams

🎯 Requirements

• 2+ years in Customer Success or related roles
• Proven ability to engage and satisfy customers
• Strong relationship-building with business owners/decision makers
• Experience with CRM systems (Salesforce, Dynamics or similar)
• Excellent written/verbal communication and presentation skills
• Ability to analyse data and translate insights into actions

🎁 Benefits

• Hybrid working with flexibility
• Engaging team and learning opportunities
• Flexible leave and wellbeing initiatives