Strategic Customer Success Manager

📋 Description

• Build and nurture trusted relationships with key customer stakeholders, establishing yourself as a
• Manage a portfolio of up to 35 strategic enterprise accounts throughout the complete customer
• Conduct discovery sessions to understand customer objectives, business challenges, and emerging use
• Advise customers on practical ways to incorporate AI-powered video into their enterprise workflows
• Ensure customers realize measurable value from their investment by defining success outcomes and
• Monitor customer utilization, engagement, satisfaction, and overall account health, proactively

🎯 Requirements

• Demonstrated customer-facing experience in Customer Success Management, Account Management
• Experience managing a strategic or enterprise portfolio of approximately 35 accounts or fewer
• Proven track record of managing customer risk, forecasting renewals, driving retention, and
• Strong ability to establish trusted-advisor relationships with senior customer stakeholders and
• Demonstrated success onboarding new enterprise customers and developing meaningful relationships
• Experience leading structured customer meetings and business reviews with senior stakeholders, with

🎁 Benefits

• Competitive compensation package with $170,000+ OTE, with final compensation determined by
• Stock options in a high-growth Series E technology company.
• Fully remote position within the United States, with Eastern or Pacific time zones preferred.
• 100% employer-provided medical, dental, and vision coverage.
• 401(k) retirement plan.
• 25 days of annual paid leave, plus public holidays and paid sick leave.