Customer Experience Associate - French

📋 Description

• Manage and resolve daily client tickets and ensure questions are resolved properly and quickly.
• Direct the client with the right set of solutions over a phone call (incoming & outgoing).
• Address challenging customers and problems that require escalation outside of the department.
• Strive to provide all customers with outstanding customer experience.
• Grow client relations and work closely with the tech team to identify bugs.
• Work independently to master emailing best practices, as well as our platform and the tools we

🎯 Requirements

• At least 2+ years of experience in customer service
• Excellent written and spoken communication skills in French [C1 AND ABOVE]
• Customer-focused with the ability to build customer relationships and customer confidence.
• Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset
• Familiarity with email marketing
• The ability to jump right into a fun and relaxed office culture

🎁 Benefits

• A diverse, international team in a modern office
• Cab Facility and per-day meal vouchers; Employee-friendly salary structure; 1.4x pay on
• Over 1,55,000 Udemy courses and personalized training programs
• Hybrid setup (2 days WFH), budget for home workspace, generous leave policy
• INR 10 Lakh medical insurance, maternity support, childcare facilities, wellness bonuses
• Annual company off-sites, inter-office trips, team outings, inclusive communities